The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You should be highly competent in all the basics including providing food and beverage service, taking great pride in your environment, and making it a warm and inviting experience for all, delivering that little extra for every single guest.

ABOUT YOU

• 1-year experience within a 4/5-star hotel or restaurant
• An ability to thrive under pressure and work as a team in a high-paced environment.
• Immaculate presentation and grooming.
• Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.
• Need to be available for a 7-day roster.

BENEFITS

• Birthday leave, life leave, extended maternity leave benefits
• James Street precinct discounts
• Unlimited barista coffee whilst on duty
• Uniform provided
• TFE discount on accommodation and food & beverage both domestic and international and partner organisations such as Medibank Private
• Discounted parking
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

Are you passionate about creating exceptional guest experiences in a vibrant and luxurious environment? Join our team at  The Calile Hotel as a Lobby Bar Supervisor, where you’ll lead a dynamic team and ensure our guests enjoy impeccable service in one of the most sophisticated settings.

As the Lobby Bar Supervisor, you’ll be responsible for the smooth operation of our iconic Lobby Bar. You will oversee daily operations, ensure staff are delivering outstanding customer service, and maintain a high standard of quality of food and beverage. Working closely with the Venue Manager, you’ll lead by example, demonstrating our commitment to excellence and hospitality.

About You

• Minimum of 2 years experience in a supervisory role within a 5-star hotel environment
• Experience supervising other team members on shift and training new team members
• Ability to demonstrate food and beverage, coffee and wine knowledge
• Knowledge of the correct food safety standards to ensure a high-quality F&B product is consistently being produced
• A degree or diploma in Hotel or Hospitality Management (desirable)
• Full availability over a 7-day roster is required.

Benefits

• Growth and Development opportunities with an expanding global brand
• James Street Precinct retailer discounts
• Additional leave – birthday, life and study
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a member of the Calile team, you’ll be part of a close-knit group operating one of Brisbane’s busiest hotels. We prioritise meeting our customer’s needs with honesty, integrity, and care. The Calile Hotel, developed by a local Brisbane family and operated by TFE as part of the ever-growing TFE Hotels Collections, is committed to your continuous training and development, succession planning, and career guidance. We believe that investing in our employees makes our hotels better places to stay and work, and we’re excited to help you grow in your career with us.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

We seek a driven and motivated full-time Porter to join our Concierge team. You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive, and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can.

RESPONSIBILITIES

• Initiating contact with guests entering and departing the hotel.
• Ensuing the driveway and entrance to the hotel is kept clean and tidy, always in a presentable state.
• Accommodating guest requests quickly and efficiently.
• You have expert knowledge of Brisbane and James Street Precinct.
• Performing valet parking duties as directed
• Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise

You must have a current and valid open Australian driver’s license, be able to drive manual and automatic vehicles and be available to work a rotating 7-day roster with a mix of early and late shifts.

BENEFITS

• Birthday leave, life leave, extended maternity leave benefits
• James Street precinct discounts
• Unlimited barista coffee while on duty
• Uniform provided
• TFE discounts on accommodation and food & beverage, both domestic and international, and partner organisations such as Medibank Private
• Discounted parking
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

We seek a full-time Guest Services Agent to join our front office department. As the first point of contact for our guests, you will ensure they have a seamless and enjoyable stay.

 About You

• A minimum of 1 year experience in a guest services agent role within a 5-star hotel environment
• Excellent communication and interpersonal skills
• A positive, can-do attitude with strong attention to detail
• Demonstrated focus on creating a positive guest experience
• Proficiency in hotel booking systems with prior knowledge of Opera Cloud an advantage
• Availability to work flexible hours, including weekends and public holidays

 Why us?

• James Street precinct discounts
• Unlimited barista coffee while on duty
• TFE discount on accommodation and food & beverage, both domestic and international
• Discounted parking – $7 flat rate
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

 As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

Picture yourself in this role…

You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can. This position is responsible for overseeing the general operation of the pool and surrounding amenities including shower facilities.

This casual role will deliver a range of services including but not limited to:

• Conduct opening duties including removing pool covers, cleaning the pool & and surrounding areas, removing any floating debris and vacuuming
• Throughout the opening hours of the pool maintain a vigilant oversight of the pool to ensure all users are safe
• Engage with guests at every opportunity and deliver 5-star service on all requests they may have
• Ensure all equipment is in good working order and report any unsafe equipment for repair or replacement

It is essential that you have a current and valid First Aid Certificate and have the ability to be flexible as shifts will vary over a 7-day rotating roster.

Benefits

• Growth and Development opportunities with an expanding global brand
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• James Street Precinct retailer discounts
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has not only set the standard for exceptional hospitality since its grand opening in 2018, but it has also become a beacon of prestige and excellence.  After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

We are seeking an exceptional Front Office Supervisor to join our Calile team. In this pivotal role, you will be the backbone of our front office team, ensuring a seamless and unforgettable guest experience.

The Role

• A minimum of 2 years experience in a similar role within a 5-star hotel environment.
• Demonstrated experience in leading and training front-office team members.
• Prior knowledge of Opera Cloud is an advantage.
• Able to provide examples of creating a positive guest experience.
• Ability to collaborate and pivot within a team environment when required.
• Must have availability to work within a 7-day roster.

Benefits

• Exclusive discounts in the James Street precinct.
• Complimentary barista coffee whilst on duty.
• High-end uniforms provided
• TFE discount on accommodation and food & beverage, both domestic and international.
• Comprehensive leave policies, including birthday, life, volunteer, and study leave.
• Wellbeing & mindfulness programs.
• Discounted parking – $7 flat rate
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel