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An icon of Australian hospitality, The Calile Hotel is internationally recognised for its considered approach to luxury, genuine guest connection, and strong sense of place. Now in its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, our third consecutive year on the list, alongside a One Michelin Guide Key and inclusion in Tatler Asia’s Best Hotels 2025. These achievements reflect the passion, care, and precision of our team.
The Role
We are seeking a Guest Relations Manager to lead and elevate the end-to-end guest journey, shaping every interaction from arrival to departure and building lasting relationships that extend well beyond each stay.
This is a hands-on leadership role for someone who thrives in a dynamic environment and leads from the floor. You will bring a deep understanding of personalised service and the ability to anticipate needs, creating moments that feel both intuitive and memorable.
You will take ownership of your space, ensuring service is seamless, considered, and consistently exceptional. Working closely with operational and commercial teams, you will identify opportunities to enhance service delivery, implement thoughtful initiatives, and drive excellence at every touchpoint.
Key Responsibilities
About You
You are a refined hospitality professional who leads with presence, empathy, and attention to detail. You are naturally attuned to people, anticipating needs and responding with confidence and care.
You bring:
Why join us?
Join one of the world’s most recognised luxury hotels and play a key role in shaping the guest experience at an iconic property. At The Calile, you will work alongside a passionate, high-performing team in a culture that values detail, design, and genuine connection, with the opportunity to grow and develop within a globally respected brand.
We offer:
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.
THE POSITION
Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team. You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.
You should be highly competent in all the basics including providing food and beverage service, taking great pride in your environment, and making it a warm and inviting experience for all, delivering that little extra for every single guest.
ABOUT YOU
BENEFITS
As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.
About the Role
Are you passionate about creating exceptional guest experiences with every pour, stir, and garnish? The Calile Hotel is seeking an experienced and personable full-time Bartender to join our dynamic team.
Daily duties will include:
About You
Previous experience in beverage/mixology services
Benefits
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Brisbane. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.
About the Role
We are currently have a full-time opportunity for an enthusiastic, experienced barista to make outstanding coffee for our guests. With natural flair, and a passion to consistently deliver a delicious experience, you will share your knowledge and work with other team members in the art of ‘all things coffee’.
To be successful in the position the main duties and responsibilities include but are not limited to:
About You
Benefits
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.
THE POSITION
We seek a driven and motivated full-time Porter to join our Front Office team. You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive, and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can.
RESPONSIBILITIES
You must have a current and valid open Australian driver’s license, be able to drive manual and automatic vehicles and be available to work a rotating 7-day roster with a mix of early and late shifts.
BENEFITS
As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to continually delight our guests. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.
The Position
An exciting full-time opportunity exists for you to join The Calile Team in the role of Night Auditor. As a key contributor to the seamless and efficient overnight operations of this very busy property, your main duties and responsibilities include (but are not limited to) the following:
About You
Why us?
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.
About the Role
Are you a passionate and motivated chef looking to grow your skills in a fast-paced, high-energy environment? We are looking for a dedicated Commis Chef to support our talented Conference and Events Kitchen team in crafting high-quality dishes that impress every guest.
To be successful, we are looking for the following attributes:
Benefits
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.
The Position
We are looking for a full-time Kitchen Hand to join our team. As a Kitchen Hand, you’ll play a key role in keeping our kitchen running smoothly. Your main tasks will include keeping things clean, organised, and helping our talented chefs.
The Person
Benefits
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.
The Position
Due to an internal promotion, we are seeking an experienced and motivated Assistant Front Office Manager to support the daily operation of our Front Office team. This role is pivotal to delivering refined, memorable guest experiences while leading the team and ensuring seamless hotel operations across reception and guest services.
A highly visible leadership position, this role suits a hospitality professional who leads with presence, professionalism, and a genuine passion for service excellence.
Key duties would include, but are not limited to:
• Support the leadership and daily operation of the Front Office, ensuring seamless, polished service delivery
• Lead with confidence on the floor, actively supporting guest arrivals, departures, and personalised service interactions
• Oversee VIP arrivals and service recovery, managing sensitive situations with discretion and care
• Drive service excellence by reviewing guest feedback, procedures, and front office standards
• Support team performance through coaching, training, rostering, and clear communication
• Contribute to commercial and operational outcomes through reporting, cost control, and payroll compliance
About you
• Proven experience in a Front Office leadership or supervisory role, ideally within an upscale or luxury hotel environment
• A degree or diploma in Hotel or Hospitality Management is desirable but not essential
• A refined service style with strong attention to detail and the ability to anticipate guest needs
• Confident, calm, and approachable, with a collaborative leadership style
• Excellent written and verbal communication skills
• Organised and adaptable, with the ability to manage competing priorities
• Full availability over a rotating flexible roster, including weekends and public holidays
• Holds a current RSA, First Aid Certificate and Drivers Licence.
Benefits
• Growth and Development opportunities with an expanding global brand
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• James Street Precinct retailer discounts
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation
Opportunity for Growth
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels and has also taken home the title of Best in Oceania.
Our mission statement for The Calile is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests. We strive to deliver an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they will not consider staying elsewhere whenever they return to Brisbane or Australia.
The Role
We are seeking a dedicated and experienced Maintenance Officer to join our hotel’s maintenance team on a full-time basis. The ideal candidate will have prior experience in a hotel, commercial property, or apartment complex and will be responsible for the general upkeep and maintenance of the hotel to ensure a high standard of presentation and functionality. Daily responsibilities include but are not limited to:
About You
If you have a keen eye for detail, strong problem-solving skills, and a proactive approach to maintenance, we encourage you to apply for this opportunity to contribute to the smooth operation of our hotel.
Benefits
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
