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Current Opportunities

Guest Experience Manager

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

Calile has introduced a pivotal new position for an experienced Guest Experience Manager. This role will directly report to the Director of Operations and oversee four departments: Front Desk, Guest Relations, Recreational, and Concierge, which is crucial to our mission of delivering the best hotel experience in Australia.

ABOUT YOU

In this role, you will ensure that the guest journey is seamless. The key competencies and skills we are searching for are:

  • Four years of operational leadership experience in luxury hotels.
  • Strong financial acumen with the ability to analyse data, forecast trends, and create actionable plans to improve financial performance and operational efficiencies.
  • Demonstrated ability to lead, coach, develop and maintain high-performing teams. Transformational leadership skills are vital to this role.
  • Grounded skills within IT Systems focusing on Opera Cloud and HotSOS will be highly regarded.
  • Demonstrated ability to provide anticipatory services to ensure the guest’s journey is achieved.
  • Solution-focused, with the ability to remain calm while communicating confidently with the guest and your team.
  • Relationship builder to ensure guest and team engagement.
  • The role requires availability seven days a week and the flexibility of early morning starts and late evening finishes.

BENEFITS

  • Growth and Development opportunities with an expanding global brand.
  • Discounted on-site parking – $7 flat rate.
  • Competitive bonus structure.
  • Additional leave benefits include birthday, study, life, and more.
  • Unlimited complimentary barista coffee whilst on duty.
  • Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel).
  • Complimentary stay at The Calile Hotel.
  • James Street Precinct retailer discounts.
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation.

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Quality Manager

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

The Calile has introduced a pivotal new position for an experienced Quality Manager. This role directly reports to the Director of Operations.

ABOUT YOU

In this role, you will ensure that our hotel operations meet and exceed established quality standards. You will oversee quality assurance processes, implement and coordinate quality improvement initiatives and collaborate with various departments to optimise guest satisfaction and operational efficiencies.

The key competencies and skills we are searching for are:

  • Proven experience in a similar role, ideally within the luxury hotel sector.
  • Strong systems orientation with extensive knowledge of quality management standards and methodologies.
  • Attention to detail, analytical thinking, and problem-solving skills are essential for this position.
  • Ability to collaborate effectively with cross-functional teams to resolve quality-related challenges.
  • Demonstrated experience in training and supporting internal stakeholders.
  • Certification in quality management (e.g. Six Sigma) would be highly valued.

BENEFITS

  • Birthday leave, life leave, extended maternity leave benefits.
  • James Street precinct discounts.
  • Unlimited barista coffee whilst on duty.
  • Uniform provided.
  • TFE discount on accommodation and food & beverage, both domestic and international, and partner organisations such as Medibank Private.
  • Discounted parking.
  • An inclusive and collaborative working culture that encourages diversity in thinking and idea generation.

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Concierge

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

We seek a driven and motivated full-time Concierge to join our guest services team. You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive, and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can.

RESPONSIBILITIES

  • Initiating contact with guests entering and departing the hotel.
  • Ensuing the driveway and entrance to the hotel is kept clean and tidy, always in a presentable state.
  • Accommodating guest requests quickly and efficiently.
  • You have expert knowledge of Brisbane and James Street Precinct.
  • Performing valet parking duties as directed
  • Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise

You must have a current and valid open Australian driver’s license, be able to drive manual and automatic vehicles and be available to work a rotating 7-day roster with a mix of early and late shifts.

BENEFITS

  • Birthday leave, life leave, extended maternity leave benefits
  • James Street precinct discounts
  • Unlimited barista coffee while on duty
  • Uniform provided
  • TFE discounts on accommodation and food & beverage, both domestic and international, and partner organisations such as Medibank Private
  • Discounted parking
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Conference and Events Attendant

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics including providing food and beverage service, taking great pride in your environment, and making it a warm and inviting experience for all, delivering that little extra for every single guest.

ABOUT YOU

  • 1-year experience within a 4/5-star hotel conference and event space.
  • An ability to thrive under pressure and work as a team in a high-paced environment.
  • Immaculate presentation and grooming.
  • Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.
  • Need to be available for a 7-day roster.

BENEFITS

  • Birthday leave, life leave, extended maternity leave benefits
  • James Street precinct discounts
  • Unlimited barista coffee whilst on duty
  • Uniform provided
  • TFE discount on accommodation and food & beverage both domestic and international and partner organisations such as Medibank Private
  • Discounted parking
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Night Auditor

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

An exciting full-time opportunity exists for you to join The Calile Team in the role of Night Auditor. As a key contributor to the seamless and efficient overnight operations of this very busy property, your main duties and responsibilities include (but are not limited to) the following:

  • The auditing of the daily activity of the front office and food & beverage operations in accordance with policies and procedures
  • Providing accurate and up-to-date financial and yield reports as directed
  • Night management of hotel operations in the absence of department HODs
  • Ensuring guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner
  • Ensuring guest security and privacy are maintained at all times
  • You must be able to work a flexible 7-day roster

About You

  • A minimum of 1 year experience in a similar role within a 5-star hotel environment
  • Prior knowledge of Opera Cloud is an advantage
  • Pride in ensuring the accuracy of work
  • It would be advantageous in the position to demonstrate an understanding of hotel finance
  • You enjoy working a flexible roster including shift work, weekends and public holidays

Why us?

  • Significant discounts within the James Street Precinct
  • Growth and Development opportunities within an expanding global brand
  • Discounted on-site parking – flat rate of $7
  • Discounted food and beverage at all TFE outlets
  • Unlimited complimentary barista coffee while on duty
  • Complimentary one-night stay at The Calile Hotel
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Bartender

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

About the Role

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics, including providing food and beverage service, taking great pride in your environment, making it a warm and inviting experience, and delivering that little extra for every guest.

Applicants must be well-presented with at least two years of experience in Beverage/mixology services.

To be successful in the role, the primary duties and responsibilities include but are not limited to the following:

  • Prior experience in staging outstanding Beverage experiences in a hotel setting
  • An ability to thrive under pressure and work as a team in a high-paced environment
  • A great sense of style and immaculate presentation and grooming
  • Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate
  • To be available for a 7-day roster

 Benefits:

  • Exclusive discounts in the James Street precinct
  • Complimentary barista coffee whilst on duty
  • Discounted parking – $7 flat rate
  • TFE discount on accommodation and food & beverage both domestic and international
  • Wellbeing & mindfulness programs
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Guest Service Agent

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Positions

We seek a full-time Guest Services Agent to join our front office department.

The Role

  • A minimum of 1 year experience in a guest services agent role within a 5-star hotel environment.
  • Prior knowledge of Opera Cloud is an advantage.
  • Demonstrated focus on creating a positive guest experience.
  • Must have availability to work within a 7-day roster.

Why us?

  • James Street precinct discounts
  • Unlimited barista coffee while on duty
  • TFE discount on accommodation and food & beverage, both domestic and international
  • Discounted parking – $7 flat rate
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Chef De Partie

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved the pinnacle of recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

About the Role

The Calile Hotel has a great opportunity for an enthusiastic, career-driven Chef de Partie to join our Kitchen Brigade. This position is a full-time opportunity.

To be successful, we are looking for the following attributes:

  • Certificate IV Commercial Cookery with a minimum of 3 years experience in a similar role within a 4/5-star hotel.
  • Proven exemplary customer service skills – ensuring all food is prepared and presented in a way that aims to exceed guest expectation.
  • Strong communication skills – clear, concise, and open – within the team and across other departments.
  • Strong organisational skills – ensuring your section is clean and tidy and runs efficiently and productively.
  • Excellent time management – proactively ensuring preparation is done to ensure the readiness of current and proceeding shift.
  • Great teamwork – you are part of a busy team where collaboration and commitment to excellence are essential.
  • Creativity – from problem-solving under pressure to contributing to menu ideas in line with market trends.
  • HACCP trained with the ability to impart knowledge to junior chefs.
  • Full Australian working rights and able to work a rotating 7-day roster.

Benefits

  • Growth and Development opportunities with an expanding global brand
  • Discounted on-site parking – $7 flat rate
  • Discounted food and beverage at all TFE outlets
  • Unlimited complimentary barista coffee whilst on duty
  • Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
  • Complimentary stay at The Calile Hotel
  • James Street Precinct retailer discounts
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

Front Office Supervisor

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has not only set the standard for exceptional hospitality since its grand opening in 2018, but it has also become a beacon of prestige and excellence.  After five years of unwavering commitment to quality, The Calile has achieved global recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

We are seeking an exceptional Front Office Supervisor to join our Calile team. In this pivotal role, you will be the backbone of our front office team, ensuring a seamless and unforgettable guest experience.

The Role

  • A minimum of 2 years experience in a similar role within a 5-star hotel environment.
  • Demonstrated experience in leading and training front-office team members.
  • Prior knowledge of Opera Cloud is an advantage.
  • Able to provide examples of creating a positive guest experience.
  • Ability to collaborate and pivot within a team environment when required.
  • Must have availability to work within a 7-day roster.

Benefits

  • Exclusive discounts in the James Street precinct.
  • Complimentary barista coffee whilst on duty.
  • High-end uniforms provided
  • TFE discount on accommodation and food & beverage, both domestic and international.
  • Comprehensive leave policies, including birthday, life, volunteer, and study leave.
  • Wellbeing & mindfulness programs.
  • Discounted parking – $7 flat rate
  • Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel