The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics including providing food and beverage service, taking great pride in your environment, and making it a warm and inviting experience for all, delivering that little extra for every single guest.

ABOUT YOU

• 1-year experience within a 4/5-star hotel conference and event space.
• An ability to thrive under pressure and work as a team in a high-paced environment.
• Immaculate presentation and grooming.
• Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.
• Need to be available for a 7-day roster.

BENEFITS

• Birthday leave, life leave, extended maternity leave benefits
• James Street precinct discounts
• Unlimited barista coffee whilst on duty
• Uniform provided
• TFE discount on accommodation and food & beverage both domestic and international and partner organisations such as Medibank Private
• Discounted parking
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

An exciting full-time opportunity exists for you to join The Calile Team in the role of Night Auditor. As a key contributor to the seamless and efficient overnight operations of this very busy property, your main duties and responsibilities include (but are not limited to) the following:

• The auditing of the daily activity of the front office and food & beverage operations in accordance with policies and procedures
• Providing accurate and up-to-date financial and yield reports as directed
• Night management of hotel operations in the absence of department HODs
• Ensuring guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner
• Ensuring guest security and privacy are maintained at all times
• You must be able to work a flexible 7-day roster

About You

• A minimum of 1 year experience in a similar role within a 5-star hotel environment
• Prior knowledge of Opera Cloud is an advantage
• Pride in ensuring the accuracy of work
• It would be advantageous in the position to demonstrate an understanding of hotel finance
• You enjoy working a flexible roster including shift work, weekends and public holidays

Why us?

• Significant discounts within the James Street Precinct
• Growth and Development opportunities within an expanding global brand
• Discounted on-site parking – flat rate of $7
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee while on duty
• Complimentary one-night stay at The Calile Hotel
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

About the Role

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics, including providing food and beverage service, taking great pride in your environment, making it a warm and inviting experience, and delivering that little extra for every guest.

Applicants must be well-presented with at least two years of experience in Beverage/mixology services.

To be successful in the role, the primary duties and responsibilities include but are not limited to the following:

• Prior experience in staging outstanding Beverage experiences in a hotel setting
• An ability to thrive under pressure and work as a team in a high-paced environment
• A great sense of style and immaculate presentation and grooming
• Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate
• To be available for a 7-day roster

 Benefits:

• Exclusive discounts in the James Street precinct
• Complimentary barista coffee whilst on duty
• Discounted parking – $7 flat rate
• TFE discount on accommodation and food & beverage both domestic and international
• Wellbeing & mindfulness programs
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

The Positions

We are currently seeking a full-time Reservations Agent to join our reservations team.

The Role

• A minimum of 1 year experience in a guest services agent role within a 5-star hotel environment.
• Prior knowledge of Opera Cloud is an advantage.
• Experienced processing accommodation reservations over the phone, by email and via third-party websites.
• Ability to complete reservation enquires, cancellations and amendments.
• Comprehension of hotel selling status, rates, packages, room types and credit and cancellation policies are advantageous.
• Must have availability to work within a 7-day roster.

Why us?

• Growth and Development opportunities with an expanding global brand
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• James Street Precinct retailer discounts
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

We seek a driven and motivated full-time Concierge to join our guest services team. You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive, and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can.

RESPONSIBILITIES

• Initiating contact with guests entering and departing the hotel.
• Ensuing the driveway and entrance to the hotel is kept clean and tidy, always in a presentable state.
• Accommodating guest requests quickly and efficiently.
• You have expert knowledge of Brisbane and James Street Precinct.
• Performing valet parking duties as directed
• Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise
• You must have a current and valid open Australian driver’s license, be able to drive manual and automatic vehicles and be available to work a rotating 7-day roster with a mix of early and late shifts.

BENEFITS

• Birthday leave, life leave, extended maternity leave benefits
• James Street precinct discounts
• Unlimited barista coffee while on duty
• Uniform provided
• TFE discounts on accommodation and food & beverage, both domestic and international, and partner organisations such as Medibank Private
• Discounted parking
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved the pinnacle of recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

Picture yourself in this role…

You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can. This position is responsible for overseeing the general operation of the pool and surrounding amenities including shower facilities.

This casual role will deliver a range of services including but not limited to:

• Conduct opening duties including removing pool covers, cleaning the pool & and surrounding areas, removing any floating debris and vacuuming
• Throughout the opening hours of the pool maintain a vigilant oversight of the pool to ensure all users are safe
• Engage with guests at every opportunity and deliver 5-star service on all requests they may have
• Ensure all equipment is in good working order and report any unsafe equipment for repair or replacement

It is essential that you have a current and valid First Aid Certificate and have the ability to be flexible as shifts will vary over a 7-day rotating roster.

Benefits

• Growth and Development opportunities with an expanding global brand
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• James Street Precinct retailer discounts
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved the pinnacle of recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

About the Role

The Calile Hotel has a great opportunity for an enthusiastic, career-driven Chef de Partie to join our Kitchen Brigade. This position is a full-time opportunity.

To be successful, we are looking for the following attributes:

• Certificate IV Commercial Cookery with a minimum of 3 years experience in a similar role within a 4/5-star hotel.
• Proven exemplary customer service skills – ensuring all food is prepared and presented in a way that aims to exceed guest expectation.
• Strong communication skills – clear, concise, and open – within the team and across other departments.
• Strong organisational skills – ensuring your section is clean and tidy and runs efficiently and productively.
• Excellent time management – proactively ensuring preparation is done to ensure the readiness of current and proceeding shift.
• Great teamwork – you are part of a busy team where collaboration and commitment to excellence are essential.
• Creativity – from problem-solving under pressure to contributing to menu ideas in line with market trends.
• HACCP trained with the ability to impart knowledge to junior chefs.
• Full Australian working rights and able to work a rotating 7-day roster.

Benefits

• Growth and Development opportunities with an expanding global brand
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• James Street Precinct retailer discounts
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved recognition, securing the top spot for Oceania and ranked 12th in The World’s 50 Best Hotels Awards 2023.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

We are looking for an experienced Duty Manager (Nights) to join our team. In this role, you will assume a leadership position during the overnight shift, ensuring smooth operations and a seamless transition from our evening shifts to night and night to day shifts.

About the role:

• Conduct daily audits of front office and food & beverage operations in adherence to established policies and procedures.
• Providing accurate and up-to-date financial and yield reports as directed.
• Managing hotel operations in the absence of the Hotel General Manager and Senior Management Team.
• Taking the lead in supervising all team members and overseeing operations in the absence of department heads.
• Accurately recording guest feedback and promptly implementing necessary service recovery procedures.
• Assisting the reservation team in ensuring compliance with hotel-specific Standard Operating Procedures (SOPs).
• Ensuring compliance with accounting practices and processes are outlined in hotel-specific SOPs.
• Collaborating closely with Housekeeping and Maintenance to deliver rooms, products and services that meet brand standards.

Role requirements:

To excel in this role, you should possess the following qualifications and skills:

• Possession of a current RSA certification and, ideally, qualifications such as a degree in Hotel or Hospitality Management.
• A minimum of 1 year experience in a similar role, with a proven track record of creating memorable experiences for your guests.
• Experience in providing luxury and five-star service in busy medium to large-sized properties.
• Agility to adapt and prioritise tasks efficiently, ensuring swift resolution of guest requests.
• Exceptional time management skills and highly organised approach to tasks.
• Dedication to delivering outstanding guest experiences, recognising that guests are at the core of everything we do.

Benefits:

• Exclusive discounts in the James Street precinct.
• Complimentary barista coffee whilst on duty.
• Uniform dry-cleaning service.
• Duty Meal provided.
• Free parking while on night shift
• TFE discount on accommodation and food & beverage, both domestic and international.
• Comprehensive leave policies, including birthday, life, volunteer, and study leave.
• Wellbeing & mindfulness programs.
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation.

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel