The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics including providing food and beverage service, taking great pride in your environment, and making it a warm and inviting experience for all, delivering that little extra for every single guest.

ABOUT YOU

• 1-year experience within a 4/5-star hotel conference and event space.
• An ability to thrive under pressure and work as a team in a high-paced environment.
• Immaculate presentation and grooming.
• Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.
• Need to be available for a 7-day roster.

BENEFITS

• Birthday leave, life leave, extended maternity leave benefits
• James Street precinct discounts
• Unlimited barista coffee whilst on duty
• Uniform provided
• TFE discount on accommodation and food & beverage both domestic and international and partner organisations such as Medibank Private
• Discounted parking
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

The Position

An exciting full-time opportunity exists for you to join The Calile Team in the role of Night Auditor. As a key contributor to the seamless and efficient overnight operations of this very busy property, your main duties and responsibilities include (but are not limited to) the following:

• The auditing of the daily activity of the front office and food & beverage operations in accordance with policies and procedures
• Providing accurate and up-to-date financial and yield reports as directed
• Night management of hotel operations in the absence of department HODs
• Ensuring guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner
• Ensuring guest security and privacy are maintained at all times
• You must be able to work a flexible 7-day roster

About You

• A minimum of 1 year experience in a similar role within a 5-star hotel environment
• Prior knowledge of Opera Cloud is an advantage
• Pride in ensuring the accuracy of work
• It would be advantageous in the position to demonstrate an understanding of hotel finance
• You enjoy working a flexible roster including shift work, weekends and public holidays

Why us?

• Significant discounts within the James Street Precinct
• Growth and Development opportunities within an expanding global brand
• Discounted on-site parking – flat rate of $7
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee while on duty
• Complimentary one-night stay at The Calile Hotel
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

About the Role

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics, including providing food and beverage service, taking great pride in your environment, making it a warm and inviting experience, and delivering that little extra for every guest.

Applicants must be well-presented with at least two years of experience in Beverage/mixology services.

To be successful in the role, the primary duties and responsibilities include but are not limited to the following:

• Prior experience in staging outstanding Beverage experiences in a hotel setting
• An ability to thrive under pressure and work as a team in a high-paced environment
• A great sense of style and immaculate presentation and grooming
• Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate
• To be available for a 7-day roster

 Benefits:

• Exclusive discounts in the James Street precinct
• Complimentary barista coffee whilst on duty
• Discounted parking – $7 flat rate
• TFE discount on accommodation and food & beverage both domestic and international
• Wellbeing & mindfulness programs
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

Our mission statement is not just a statement; it’s a commitment to delivering Australia’s best hotel experience. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide a genuine and welcoming experience, building an authentic relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane. We want to hear from you if you share our passion for exceptional hospitality.

THE POSITION

We seek a driven and motivated full-time Concierge to join our guest services team. You are the face of The Calile, and your presence and professionalism make you stand out from the crowd. You will be an enthusiastic, proactive, and driven team player, committed to ensuring our guests have an exemplary experience and delighting in assisting them in any way you can.

RESPONSIBILITIES

• Initiating contact with guests entering and departing the hotel.
• Ensuing the driveway and entrance to the hotel is kept clean and tidy, always in a presentable state.
• Accommodating guest requests quickly and efficiently.
• You have expert knowledge of Brisbane and James Street Precinct.
• Performing valet parking duties as directed
• Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise
• You must have a current and valid open Australian driver’s license, be able to drive manual and automatic vehicles and be available to work a rotating 7-day roster with a mix of early and late shifts.

BENEFITS

• Birthday leave, life leave, extended maternity leave benefits
• James Street precinct discounts
• Unlimited barista coffee while on duty
• Uniform provided
• TFE discounts on accommodation and food & beverage, both domestic and international, and partner organisations such as Medibank Private
• Discounted parking
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

We are looking for an experienced Duty Manager (Nights) to join our team. In this role, you will assume a leadership position during the overnight shift, ensuring smooth operations and a seamless transition from our evening shifts to night and night to day shifts.

About the role:

• Conduct daily audits of front office and food & beverage operations in adherence to established policies and procedures.
• Providing accurate and up-to-date financial and yield reports as directed.
• Managing hotel operations in the absence of the Hotel General Manager and Senior Management Team.
• Taking the lead in supervising all team members and overseeing operations in the absence of department heads.
• Accurately recording guest feedback and promptly implementing necessary service recovery procedures.
• Assisting the reservation team in ensuring compliance with hotel-specific Standard Operating Procedures (SOPs).
• Ensuring compliance with accounting practices and processes are outlined in hotel-specific SOPs.
• Collaborating closely with Housekeeping and Maintenance to deliver rooms, products and services that meet brand standards.

Role requirements:

To excel in this role, you should possess the following qualifications and skills:

• Possession of a current RSA certification and, ideally, qualifications such as a degree in Hotel or Hospitality Management.
• A minimum of 1 year experience in a similar role, with a proven track record of creating memorable experiences for your guests.
• Experience in providing luxury and five-star service in busy medium to large-sized properties.
• Agility to adapt and prioritise tasks efficiently, ensuring swift resolution of guest requests.
• Exceptional time management skills and highly organised approach to tasks.
• Dedication to delivering outstanding guest experiences, recognising that guests are at the core of everything we do.

Benefits:

• Exclusive discounts in the James Street precinct.
• Complimentary barista coffee whilst on duty.
• Uniform dry-cleaning service.
• Duty Meal provided.
• Free parking while on night shift
• TFE discount on accommodation and food & beverage, both domestic and international.
• Comprehensive leave policies, including birthday, life, volunteer, and study leave.
• Wellbeing & mindfulness programs.
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation.

As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

 The Position

Are you passionate about creating exceptional guest experiences in a vibrant and luxurious environment? Join our team at  The Calile Hotel as a Lobby Bar Supervisor, where you’ll lead a dynamic team and ensure our guests enjoy impeccable service in one of the most sophisticated settings.

As the Lobby Bar Supervisor, you’ll be responsible for the smooth operation of our iconic Lobby Bar. You will oversee daily operations, ensure staff are delivering outstanding customer service, and maintain a high standard of quality of food and beverage. Working closely with the Venue Manager, you’ll lead by example, demonstrating our commitment to excellence and hospitality.

About You

• Minimum of 2 years experience in a supervisory role within a 5-star hotel environment
• Experience supervising other team members on shift and training new team members
• Ability to demonstrate food and beverage, coffee and wine knowledge
• Knowledge of the correct food safety standards to ensure a high-quality F&B product is consistently being produced
• A degree or diploma in Hotel or Hospitality Management (desirable)
• Full availability over a 7-day roster is required.

Benefits

• Growth and Development opportunities with an expanding global brand
• James Street Precinct retailer discounts
• Additional leave – birthday, life and study
• Discounted on-site parking – $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee whilst on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

Opportunity for Growth

As a member of the Calile team, you’ll be part of a close-knit group operating one of Brisbane’s busiest hotels. We prioritise meeting our customer’s needs with honesty, integrity, and care. The Calile Hotel, developed by a local Brisbane family and operated by TFE as part of the ever-growing TFE Hotels Collections, is committed to your continuous training and development, succession planning, and career guidance. We believe that investing in our employees makes our hotels better places to stay and work, and we’re excited to help you grow in your career with us.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.

The Position

We seek a full-time Guest Services Agent to join our front office department.

 The Role

• A minimum of 1 year experience in a guest services agent role within a 5-star hotel environment.
• Prior knowledge of Opera Cloud is an advantage.
• Demonstrated focus on creating a positive guest experience.
• Must have availability to work within a 7-day roster.

 Why us?

• James Street precinct discounts
• Unlimited barista coffee while on duty
• TFE discount on accommodation and food & beverage, both domestic and international
• Discounted parking – $7 flat rate
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

 Opportunity for Growth

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel