The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

About the Role

Are you known for providing outstanding customer service? Warmly greeting guests and ensuring their needs are met quickly and efficiently? You will be an outgoing team player who prides themselves on delivering exceptional service and thrives on being part of a high-performing team.  You love food & drinks, take a keen interest in the latest trends and venues, and stay across ever-evolving guest expectations.

You will be highly competent in all the basics, including providing food and beverage service, taking great pride in your environment, making it a warm and inviting experience, and delivering that little extra for every guest.

Applicants must be well-presented with at least two years of experience in Beverage/mixology services.

To be successful in the role, the primary duties and responsibilities include but are not limited to the following:

• Prior experience in staging outstanding Beverage experiences in a hotel setting
• An ability to thrive under pressure and work as a team in a high-paced environment
• A great sense of style and immaculate presentation and grooming
• Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate
• To be available for a 7-day roster

 Benefits:

• Exclusive discounts in the James Street precinct
• Complimentary barista coffee whilst on duty
• Discounted parking – $7 flat rate
• TFE discount on accommodation and food & beverage both domestic and international
• Wellbeing & mindfulness programs
• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity, and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel

The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World’s 50 Best Hotels, and it has also taken home the title of Best in Oceania.

The Calile Hotel’s mission statement is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests continually. We strive to provide an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

The Position

We are currently seeking a full-time Duty Manager to play an important role in our leadership team.

The main duties and responsibilities include but are not limited to the following:

• Leadership of all team members & functionality within rooms division and management of operations in the absence of Heads of Departments as required
• Ensure guest feedback is recorded accurately and action any service recovery process in a prompt and efficient manner
• Assist reservations team in ensuring hotel specific SOP’s are adhered to
• Ensure all accounting practices and processes are achieved per hotel specific SOP’s
• Work closely with Housekeeping, Maintenance and Restaurant and Bar Managers to deliver brand-standard rooms, products and services
• Actively contribute towards reaching agreed hotel performance targets and objectives

 More About You

• A minimum of 2 years experience in a luxury 5-star property
• Exceptional time management and organisational skills
• Engaging leadership style that demonstrates a strong commitment to teamwork, but is also a strong individual contributor
• Excellent Microsoft Office Skills (Word, Excel, PowerPoint)
• Strong Opera/Protel program experience
• Self-motivated and proactive in approach
• Exemplary grooming and presentation standards
• Must have availability for a 7-day roster and be able to work a flexible roster including shift work, weekends and public holidays

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

A Glimpse of The Calile: https://www.instagram.com/thecalilehotel