COVID-19 Information

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Your health and safety amid COVID-19

Hotel, James St

We, along with our in-venue restaurants, bars and retailers are delighted to welcome guests back safely through The Calile arches.

For peace of mind at this time, we have been working with health authorities and closely monitoring all public health updates to ensure the continued safety and wellbeing of our guests and team.

The Calile Hotel has always maintained rigorous standards for cleaning and safety, and, during the COVID-19 pandemic, we have been working with our housekeeping team to deliver hygiene protocols in line with Federal and State Government regulations for Australia and New Zealand.

The safety and well-being of our guests is always our top priority.  Thorough hygiene and cleaning standards are being observed with increased measures implemented during this time with particular attention being paid to all high-volume touchpoints in your room – like your remote control, door handles, light switches, telephones and toilets to name a few.

Throughout our public spaces including the main hotel lobby, lift waiting area and pool area we have implemented social distancing measures, which will be consistently monitored by our hotel team to ensure compliance at all times.

Right now, arrival and departure is a little different. We have added questions about travel to our registration cards and can provide express check-in and check-out to minimise time spent in public spaces. We have also transitioned to cashless payment only throughout the hotel.

We are also making changes to the way we present and deliver food both in our hotel venues and in room. It is all part of ensuring we remain aligned to World Health Organization advice, social distancing guidelines and best practice. We have added contactless in-room dining and, as an added precaution, we ask that you please charge any food, beverage or incidentals to your room and pay on check out.

We will look after you and we ask that you also look after yourself and those around you. Common symptoms of COVID-19 include fever, cough, sore throat, tiredness and shortness of breath. If you feel unwell, please contact the National Coronavirus Helpline set up by the Australian Government Department of Health on 1800 020 080 and follow their advice. Then please contact Guest Services and let us know – we are here to help. We also request that you notify us if your health status changes after you have checked-out.

We commit to providing greater visibility of what we do behind-the-scenes in order to keep you safe through our Clean Touch program. Click HERE for detailed information on this program.

We hope these added precautions provide a little extra peace of mind during your time away from home. Our dedicated team will continue to monitor the ongoing updates issued by the government to ensure that we comply with all guidelines and keep guests, our team and our community protected.

If you have any questions before your stay, feel free to contact us or use the following resources:

Coronavirus Hotline – 1800 020 080

Smart Traveller – Australian

Government travel advice

Australian Government Department of Health and resources

New Zealand Ministry of Health

World Health Organization

For information on our flexible terms and conditions during this time, please visit the TFE Hotels COVID-19 policies page.

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