Important COVID-19 Information
Hotel, James St
The Queensland Government vaccine mandates are currently in effect for The Calile Hotel and its onsite facilities and tenancies. These mandates prohibit access for unvaccinated guests, staff and suppliers aged 16 and over to hotel venues, including the Calile Hotel Pool Area, Lobby Bar, Hellenika Restaurant, SK Steak & Oyster Restaurant, and adjoining restaurants and bars within the broader James Street Precinct.
Due to the impact of these restrictions on the guest experience for those unvaccinated, The Calile Hotel will only be accepting reservations for unvaccinated guests in exceptional circumstances.
Upon arrival, guests will be required to present their official COVID-19 vaccination certificate as proof that they are fully vaccinated. Unless such proof is provided or prior confirmation is gained from hotel management to accept an unvaccinated guest, check-in will not be permitted, and full cancellation terms and conditions may apply.
If you are unvaccinated and require accommodation due to exceptional circumstances, an exemption must be sought from and approved by, hotel management and a booking confirmation must be obtained prior to presenting for check-in. To request an exemption, please email firstname.lastname@example.org or phone 07 3607 5888.
Due to the impacts of COVID-19 which are currently affecting The Calile Hotel and our neighbourhood, there will be temporary changes to some dining experiences in and around the hotel during your stay for full details please contact email@example.com.
Venue management policies may also in place that could affect the capacities and operation of restaurants, bars, wellness providers and hospitality venues around James Street and wider Brisbane. We encourage you to check on any existing reservations that you may have to ensure you are informed of any changes to your bookings.
We also highly recommend that you make reservations ahead of time to avoid disappointment.
You will be required to wear a mask in various venues and locations around the hotel. These locations include the main hotel lobby, hotel corridors, hotel lifts, all restaurants and bars unless eating or drinking, M.O.S.T and the gymnasium.
We ask that you also wear a mask whilst engaging with hotel staff delivering items to your room and whilst housekeeping is in attendance.
While masks are not mandatory in outdoor spaces such as the pool area, you are required to maintain 1.5m from your fellow guests and ensure a mask is always on your person. If at any time you are not able to safely socially distance, you are to put on your mask whether indoors or outdoors.
Please note that children under 12, those with a medical condition and the elderly are exempt from these restrictions. For your safety, all hotel staff will be wearing masks during this time.
The Calile Hotel has always maintained rigorous standards for cleaning and safety, and, during COVID-19, we have been working with our housekeeping team to deliver increased hygiene protocols in line with Federal and State Government regulations for Australia and New Zealand.
The safety and well-being of our guests is always our top priority. Thorough hygiene and cleaning standards are being observed with increased measures implemented during this time with particular attention being paid to all high-volume touchpoints in your room – like your remote control, door handles, light switches, telephones and toilets to name a few.
We are also making changes to the way we present and deliver food both in our hotel venues and in room. It is all part of ensuring we remain aligned to the updated advice, social distancing guidelines and best practice. We have added contactless in-room dining and, as an added precaution, we ask that you please charge any food, beverage or incidentals to your room and pay on check out.
We will look after you, and we ask that you also look after yourself and those around you. Common symptoms of COVID-19 include fever, cough, sore throat, tiredness and shortness of breath. If you feel unwell, please contact the National Coronavirus Helpline set up by the Australian Government Department of Health on 1800 020 080 and follow their advice. Then please contact Guest Services and let us know – we are here to help. We also request that you notify us if your health status changes after you have checked out.
We commit to providing greater visibility of what we do behind the scenes in order to keep you safe through our Clean Touch program. Click HERE for detailed information on this program.
We hope these added precautions provide a little extra peace of mind during your time away from home. Our dedicated team will continue to monitor the ongoing updates issued by the Queensland Government to ensure that we comply with all guidelines and keep guests, our team and our community protected.
If you have any questions before your stay, feel free to contact us or use the following resources:
Coronavirus Hotline – 1800 020 080
Smart Traveller – Australian
For information on our flexible terms and conditions during this time, please visit the TFE Hotels COVID-19 policies page.
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