Important COVID-19 Information
Hotel, James St
As of 1am Thursday 14 April, Queensland Government vaccine mandates will no longer be in effect across the hotel and venues including the Calile Hotel Pool Area, Lobby Bar, Hellenika Restaurant, SK Steak & Oyster Restaurant, and adjoining restaurants and bars within the broader James Street Precinct.
Upon arrival to these venues, guests will be no longer required to check in or show proof of vaccination.
Up until this date, upon arrival, guests will be required to present their official COVID-19 vaccination certificate as proof that they are fully vaccinated in all areas and venues (including event spaces and the gymnasium). Unless such proof is provided or prior confirmation is gained from hotel management to accept an unvaccinated guest, check-in will not be permitted, and full cancellation terms and conditions may apply.
If you are unvaccinated and require accommodation (prior to 1am Thursday 14 April) due to exceptional circumstances, an exemption must be sought from and approved by, hotel management and a booking confirmation must be obtained prior to presenting for check-in. To request an exemption, please email email@example.com or phone 07 3607 5888.
The Calile Hotel has always maintained rigorous standards for cleaning and safety, and, during COVID-19, we have been working with our housekeeping team to deliver increased hygiene protocols in line with Federal and State Government regulations for Australia and New Zealand.
The safety and well-being of our guests is always our top priority. Thorough hygiene and cleaning standards are being observed with increased measures implemented during this time with particular attention being paid to all high-volume touchpoints in your room – like your remote control, door handles, light switches, telephones and toilets to name a few.
We are also making changes to the way we present and deliver food both in our hotel venues and in room. It is all part of ensuring we remain aligned to the updated advice, social distancing guidelines and best practice. We have added contactless in-room dining and, as an added precaution, we ask that you please charge any food, beverage or incidentals to your room and pay on check out.
We will look after you, and we ask that you also look after yourself and those around you. Common symptoms of COVID-19 include fever, cough, sore throat, tiredness and shortness of breath. If you feel unwell, please contact the National Coronavirus Helpline set up by the Australian Government Department of Health on 1800 020 080 and follow their advice. Then please contact Guest Services and let us know – we are here to help. We also request that you notify us if your health status changes after you have checked out.
We commit to providing greater visibility of what we do behind the scenes in order to keep you safe through our Clean Touch program. Click HERE for detailed information on this program.
We hope these added precautions provide a little extra peace of mind during your time away from home. Our dedicated team will continue to monitor the ongoing updates issued by the Queensland Government to ensure that we comply with all guidelines and keep guests, our team and our community protected.
If you have any questions before your stay, feel free to contact us or use the following resources:
Coronavirus Hotline – 1800 020 080
Smart Traveller – Australian
For information on our flexible terms and conditions during this time, please visit the TFE Hotels COVID-19 policies page.
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